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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
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An Effect of SNS Performance and Arts Information Service Quality on Initial Trust and Prosumer Activity: Focusing on Dance Performance
Sun-Woo Park, Chul-Ho Cho
J Korean Soc Qual Manag. 2016;44(1):199-214. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.199
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A Study on the Factor Affecting the Service Commitment in Customer Satisfaction Education: Focused on Financial Institute Employee
Injoung Bae, Soeun Park, Jeongil Choi
J Korean Soc Qual Manag. 2016;44(1):121-138. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.121
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A Strategy for EMS Service Quality Improvement Using Kano Model and Improvement-Gap Analysis
Myung Sub Kim, Moon Charn Riew
J Korean Soc Qual Manag. 2015;43(3):397-408. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.397
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An Effect of SNS Tourism Information Service Quality on User Satisfaction and Reuse Intention: Focusing on Mediating Effect of Value
Tae-Kyung Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2015;43(2):185-200. Published online June 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.2.185
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A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag. 2014;42(4):665
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The Effect of Hospital Web Service Quality on Initial Trust and Off-line Visit Intention: Focusing on Medium and Small Size Hospital
Sang-Han Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2014;42(3):445
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Image Improvement and Trust Building of Traditional Medical Service Considered Emotional Attachment
Chul-Ho Cho
J Korean Soc Qual Manag. 2013;41(2):261 DOI: https://doi.org/10.7469/JKSQM.2013.41.2.261
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TQM Factors and Their Impact on Service Recovery and Service Performance - In restaurant settings -
Jong Bae Suk, Soong Hwan Chung, Kanghwa Choi
J Korean Soc Qual Manag. 2013;41(1):95 DOI: https://doi.org/10.7469/JKSQM.2013.41.1.095
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The Effects of Service Quality of Education on Service Commitment - Focused on Life Insurance Planners -
Injoung Bae, Jeongil Choi, Miseon Kang, Sungeun Lim
J Korean Soc Qual Manag. 2013;41(1):79 DOI: https://doi.org/10.7469/JKSQM.2013.41.1.079
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Impact of Product and Service Quality on Service and Product Loyalty in a Automobile Industry
Hye Jeong Bae, Hosun Rhim, Hojung Shin, In-Seok Yang, Seuck-Cheun Yoo
J Korean Soc Qual Manag. 2012;40(4):599 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.599
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A Study on Quality Improvement of Website Services
Jun Hyun Park, Min Soo Jun, Choonjong Kwak
J Korean Soc Qual Manag. 2012;40(4):559 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.559
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A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port
SooMan Kim, HaeSup Choi, Youn Sung Kim, Hong Sung Yoo, Seuck-Cheun Yoo, Seo-Young Kim
J Korean Soc Qual Manag. 2012;40(4):543 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.543
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The Effects of the Perceived Call Center Service Quality on Service Loyalty - Focused on Mediating Effects of the Perceived Brand Personality -
Myeong Sik Lee, Gyoung Suk Kim
J Korean Soc Qual Manag. 2012;40(4):531 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.531
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A Study on the Priorities of Quality Dimensions for the Quality Competitive Advantage
Sung-Hong Kim
J Korean Soc Qual Manag. 2012;40(2):156 DOI: https://doi.org/10.7469/JKSQM.2012.40.2.156
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A Study on the Evaluation of the Service Quality and Revisit Intention in the Defense Logistics Support
Kwang-Ho Woo, Sang-Ryul Shim
J Korean Soc Qual Manag. 2012;40(2):145 DOI: https://doi.org/10.7469/JKSQM.2012.40.2.145
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A Study on the Relation of Service Quality and Customer Satisfaction in Complex Service System
Hyung-Wook Kim, Yung-Kwan Lee, Sun-Ho Sin
J Korean Soc Qual Manag. 2011;39(4):556
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A Study on the Service Quality Assessment Utilizing 6 Sigma - Focused on Domestic Banks -
Jong-Hoon Kim, Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2011;39(4):527
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Mediating Effect of Trust in Supervisor on the Relationships Between Self-Leadership and Service Quality
Eun-Il Son, Jung-Su Song, Hyung-Il Koh
J Korean Soc Qual Manag. 2011;39(2):281
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Quality Determinants and Customer Satisfaction in Consulting Service for Small and Medium Sized Company
Young-Soon Chang
J Korean Soc Qual Manag. 2011;39(1):24
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Analyzing the Service Blueprint for Aircraft Cabin Service
Ji-Min Lee, Youn-Sung Kim, Dong-Won Lee
J Korean Soc Qual Manag. 2010;38(4):593
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The Relationship between Service Quality and Satisfaction of E-government Self Service Technology (SST)
Weon-Sang Yoo, Jonathan S. Kim, Sung-Bin Cho
J Korean Soc Qual Manag. 2010;38(4):549
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A Study on Improvement of Market Share Rate in Open Market through Service Quality Improvement
Won-Hyung Lee, Jin-Oh An, Yong-Soo Kim
J Korean Soc Qual Manag. 2010;38(3):340
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A Study on the Relationship of Process Quality, Outcome Quality, and Management Performance - Combination of Service Quality and BSC Concept for Insurance Industry -
Hyung-Wook Kim
J Korean Soc Qual Manag. 2009;37(4):43
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Effect of Managerial Ideologies on Service Quality and Organizational Effectiveness - Focused on the Moderating Effect of Job Emotionality -
Yung-Ho Cho, Hye-Sook Lee, Hyung-Do Seo
J Korean Soc Qual Manag. 2009;37(3):18
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The Classification of Logistics Service Quality through the utilization of Kano Model
Gi-Du Kang, Seung-Ho Ahn, Hong-Sik Cheon, Woo-Yeong Lee
J Korean Soc Qual Manag. 2009;37(2):32
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A Study on the Measurement of Service Efficiency using DEA - Focused on the SQI of Five Domestic Banks in Korea -
Jin-Wang Kim, Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2009;37(1):80
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A Empirical Study on Applying the BSC for Service Quality Development
Hyung-Wook Kim, Hyuck-Tae Kwon, Hyung-Seok Oh
J Korean Soc Qual Manag. 2009;37(1):20
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A Comparative Study on the Service Efficiency Index(SEI) and Service Quality Consistency Index(SQCI) using the SQI
Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2008;36(4):102
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A Scale for Measuring Standardization of Service Encounter Process
Chang-Juek Suh, Se-Young Lee
J Korean Soc Qual Manag. 2008;36(4):47
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